Today I came across an article in USA Today, Companies give front-line employees more power about giving good service, especially after a mistake has been made.
Here at Cal National, we try very hard to provide good customer service and to make sure to meet your needs. It’s nice to know that others in the business world are realizing that the front-line people ARE the face of your business. Even though Greg Mitchell, our CEO, pops into the branches from time to time, he’s not usually the one providing service to you and your account. Those men and women at the teller window and sitting at the desks truly are the faces of Cal National. It’s up to us to empower them and to paraphrase Jerry Maguire, “Help THEM help YOU!”
So while we admit we’re not perfect, we keep trying! If we make a mistake, we’ll apologize and try to make it right. We’re here to build a successful relationship with you – our banking customers. And we’re always looking for good people that demonstrate strong customer service and understand that a great attitude is key to being successful in our industry. If you think you have what it takes, we’d love to have you on our team! Check out our Careers page and apply today – whether you’re a teller or a branch manager – we need your smile, your listening ears and your willingness to provide our customers with a positive experience!
Linda Filep is the Recruiting Supervisor at Cal National Bank.
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